Senior Client Success Manager

• Cares greatly about their clients, coworkers, and self
• Highly empathetic, positive, respectful and competitive
• Open-minded, curious, inclusive and trustworthy
• Hard-working, prompt, organized, effective, detailed, and has meticulous follow-up
• A passion for learning and improving
• A natural problem solver that identifies solutions
• Sense of humour
• Ability to think quickly and learn fast
• Is a team player but also knows how to work independently

• Able to work closely across departments to execute programs with multiple monthly recurring services
• Expert in all things Influencer Marketing, Social Media, UGC, and Branded Content/Creative Services best practices, with an ability to educate and advise clients
• Expertise in end-to-end social media strategy, from planning and content strategy to content creation, leveraging trends to produce thumb-stopping content
• Impeccable organizational skills with a proactive approach to staying ahead of client communications, influencer campaign management, and service-driven project workflows
• Excellent analytical skills and leverage data, metrics, analytics and consumer behaviour trends to drive actionable insights and recommendations
• Can manage budgets and campaigns across all digital channels to drive strong return on investment and efficient customer acquisition cost
• Excellent communication skills to be the glue between clients and our operations team. Strives to do good for their clients and provide them a stellar customer experience.
• Baseline knowledge of SEM services (paid media, SEO, web development, CRO) is considered an asset

• 4+ years of account/client management experience in the marketing or PR space
• 3+ years of experience coordinating and executing influencer marketing and social media campaigns end-to-end
• 1+ year of sales experience in some capacity is an asset
• Marketing agency experience is strongly preferred

Key Responsibilities 

• Strategic Execution & Program Management (Social Media, Paid Social, UGC & Influencer Marketing)
• Oversee multi-service campaigns, ensuring seamless integration of Influencer Marketing, Social, and Branded Content strategies to achieve client goals 
• Coordinate with internal teams, providing supporting departments to ensure tasks are being completed in a timely manner
• Hold regular meetings, discussions, and brainstorms with different teams to optimize campaigns and hit KPIs

• Client Leadership & Reporting
• Build and nurture strong client relationships, fostering trust and positioning yourself as a strategic partner
• Proactively identify and solve client challenges, leading with expertise and confidence
• Lead client reporting meetings, effectively communicating data-driven insights and strategic recommendations
• Confidently create reporting  and strategy presentation frameworks with a logical flow, speaking to multiple sections during presentations
• Create and highlight strategic recommendations through storytelling and harnessing strong service knowledge
• Upsell services (where beneficial to the client)
• Produce clear and concise emails to clients, building and owning a strong relationship by fostering trust and transparency

• New Client Setups
• Lead implementation of a digital media strategy
• Partner with your clients to quickly understand their business, industry, and competitors
• Develop and implement budgets aligned with clients’ key business objectives, ensuring efficient resource allocation throughout the year
• Manage and work with various departments to set up, oversee and launch new digital marketing services

• Leadership & Team Mentorship
• As a Senior member of the Accounts team, mentor and guide junior team members and contribute to process improvements
• Facilitate onboarding for new team members, providing training and fostering a culture of collaboration
• Support operations teams by providing the right information to fuel their work and keep them accountable on program timelines and tasks
• Optimize workflows in Asana and contribute to developing tools and processes to enhance operational efficiency

About The Influence Agency

• WE ARE INCLUSIVE: Every voice matters. A diversity of ideas makes our work stronger.
• WE ARE EARLY ADOPTERS: We embrace what’s new, share knowledge, and grow together.
• WE ARE GENUINE: Trust, integrity, and authenticity guide every relationship.
• WE ARE PROBLEM SOLVERS: We push boundaries, take smart risks, and choose the hard path when it’s the right one.
• WE GET SH*T DONE: We’re a powerhouse team delivering excellent work, consistently.

Culture

• A vibrant office with a fun, social vibe
• A culture of recognition where individual contributions are celebrated
• A team that values laughter, out-of-the-box thinking, and curiosity
• A true sense of ownership over your clients and your work
• A genuine community bound by mutual respect, shared experiences, and a high care-factor

Holistic Compensation

• Competitive base salary range: TIA reasonably expects to offer a base salary between $60,000-$90,000 for this role, with access to additional earnings via commission opportunities. The actual offer is based on experience, skills, and role alignment
• Progressive compensation with meaningful commission and bonus potential each year.
• Ongoing professional development: up to $1,000/year for industry education, plus internal continuous learning initiatives
• A transit-accessible office with free onsite parking (first come, first serve!)
• Comprehensive health benefits through RBC after probation (health, dental, paramedical, mental health)
• Hybrid work model: three days in-office and two days from home
• Catered lunches three days per week, plus lots of snacks at the office
• A generous time off package: 20 vacation days + a paid holiday cooldown period + extended long weekends
• Summer Fridays: wrap mid-afternoon from late May to early September
• A Work From Anywhere policy that gives you the opportunity to work outside of the GTA for up to two weeks per year
• A vibrant, people-first culture where your ideas matter

• We do not use AI to screen or shortlist resumes or make hiring decisions.
• AI tools may be used during the interview process for note-taking and summarization to ensure clarity and accuracy in how we review candidate conversations.