Job Board
Account Manager
hybrid
Greater Toronto Area, Ontario, Canada .
full-time . March 3, 2025
Greater Toronto Area, Ontario, Canada .
full-time . March 3, 2025
Description
Account Manager
SportsPay is on the hunt for an Account Manager who’s passionate about building lasting relationships and providing top-notch service to sports organizations. If you're a natural problem-solver who thrives on helping customers succeed, and you're excited to work in a dynamic fintech environment, this is your chance to join a rapidly growing company that’s changing the game in sports payment processing.
About The Company
SportsPay is a trusted payment processing solution built for amateur sports organizations. Seamlessly integrating with registration platforms, it simplifies fee collection, streamlines transactions, and ensures secure, hassle-free payments. With a focus on efficiency, security, and top-tier support, SportsPay helps leagues, clubs, and teams manage finances smoothly—so they can focus on the game.
About You
Traits, Abilities and Skills
- Client-focused: You take pride in providing exceptional customer service and build strong, long-lasting relationships.
- Methodical: You enjoy setting goals, tracking progress, and achieving outcomes that have a positive impact on the business.
- Proactive: You can anticipate client needs, identify opportunities for improvement, and act decisively to provide solutions.
- Solutions-Oriented: You manage multiple priorities with your full attention and aren’t afraid to hop on the phone (or a plane) to arrive at the right solution.
- Collaborative: You are confident when contributing to team discussions and can work with others to develop action plans and strategies.
- Tech-savvy: You are comfortable using and explaining software and various digital platforms to track and manage client interactions.
Experience
- 3+ years of experience in account management, client services, or related roles, preferably in a B2B environment.
- Proven experience managing major accounts and growing business relationships.
- Strong understanding of client needs, with the ability to provide tailored solutions and hands-on support.
- Excellent communication and interpersonal skills, with a proven ability to work with senior-level stakeholders.
- Proficient in CRM software, MS Office Suite, and other tools used to manage accounts and track progress.
- Strong negotiation and conflict resolution skills.
About The Role
Key Responsibilities
- Provide exceptional support: Act as the primary point of contact for clients, responding to inquiries, troubleshooting issues, and providing solutions in a timely and professional manner.
- Client Communication: Methodically ensure that clients have the resources and reminders they need to succeed through meticulous follow up.
- Collaborate with internal teams: Work closely with leadership, sales, product, and customer support teams to ensure seamless delivery of services and address any client needs.
- Monitor account performance: Track and analyze key metrics to ensure client satisfaction and business goals are being achieved.
- Drive client retention and growth: Identify opportunities to expand services and ensure clients are receiving maximum value from SportsPay’s solutions.
- Report to management: Provide regular updates to senior management on account health, growth opportunities, and potential challenges.
Compensation
- Competitive base salary
- Generous profit sharing program, paid out on a monthly basis
- Flexible time off policy
- Hybrid working model
- Travel opportunities
Location
- We are open to applicants based in the Greater Toronto Area who can come to a Downtown location 1+ day a week
- Travel to visit clients is an integral part of this role. Only apply if you’re willing and able to make client visits outside of Toronto.
Ad Culture is partnering with SportsPay in their recruitment efforts. All candidates will be carefully reviewed by our team, and only those selected for an interview will be contacted. We appreciate your interest in joining the SportsPay team and look forward to reviewing your application!